HSE issues new guidance on workplace violence and aggression

The Health and Safety Executive (HSE) has published updated guidance to help employers and workers manage the risks of violence and aggression at work. The advice highlights both the physical and mental health impacts of workplace abuse and sets out practical measures to prevent incidents and support staff when they occur.

Violence in the workplace can range from verbal abuse and threats to physical attacks. The guidance makes clear that employers have a duty of care to protect all workers, including contractors, freelancers and the self-employed, and must put proportionate controls in place.

Key measures include:

• Assessing risks and identifying vulnerable groups such as lone workers, new starters and trainees.
• Implementing controls such as staff training, safe systems of work, and practical measures to reduce risk.
• Reporting and learning from incidents to strengthen prevention and support future safety improvements.

There is also separate advice for workers, encouraging them to:

• Cooperate with employers and colleagues on safety measures.
• Use training and information to de-escalate situations.
• Report all incidents to ensure support is provided and lessons are learned.

HSE emphasises the importance of post-incident support, including confidential counselling services and access to charities such as Victim Support, to help staff manage the stress and anxiety caused by violence at work.

The guidance includes practical examples of how risks have been reduced across different industries. It also reminds employers that failing to manage workplace violence can have serious consequences for staff wellbeing and legal compliance.

Full details of the updated advice can be found on the HSE website.